This course is only for the low wage workers in the PWM-Cleaning Sector.

The objective of this course is to provide learners the techniques and criteria in selecting the solution to handle customers with the goal of improving business relationships with customers and achieving service requirements.

• Learners are able to identify potential service challenges triggered by the issues that exist in the environmental services at workplace.
• Learners are able to use their procedural knowledge and skills in customer service and problem-solving to handle customers’ issues.
• Learners are able to follow the service recovery procedures and organisational requirements in customer service delivery to tackle service challenges using effective communication principles.
• Learners understand the escalation process and know how to gather feedback from customers to solve the service challenges using appropriate problem-solving tools and techniques.

• No formal education required.
• Able to speak, listen and read English at Workplace Literacy (WPL) Level 1, and manipulate numbers at Workplace Numeracy (WPN) Level 1.
• Minimum of three months of work experience in the environmental services industry or with the interest to be employed in the industry.

• 7 hours of classroom and practical training
• 1 hours of assessment including written, oral, and practical assessment.

Customer Management level 1 is developed to train cleaning crews in handling daily tasks to achieve services excellence in customer services. This allows them to have good relationship with their co-workers and customers in accordance with organisational procedures.

• (TGS-2023021864)  30 May 2023 – 29 May 2025

Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a WSQ Statement of Attainment (SOA) by SkillsFuture Singapore.

General Cleaners & Cleaning Crews

Participants will be provided with a soft copy of the materials in class